Frequently Asked Questions (FAQ)

❓ Frequently Asked Questions

Welcome to Vorasso (a trading name of Art Engraving) — your trusted Jewellery Quarter specialists in personalised jewellery and apparel. Find answers to our most common questions below.

🛍️ Ordering & Personalisation

  • How long will my order take?

    All personalised items are custom-engraved in our Birmingham Jewellery Quarter workshop. Orders are typically engraved, quality-checked, and dispatched within 4–6 working days.

  • Can I cancel my order?

    Yes — we offer a 24-hour cancellation window after placing your order. As production begins quickly, please contact us as soon as possible if you need to cancel.

  • Can I add engraving to the back?

    Absolutely. You can add a name, date, or personal message to the reverse of your item for an extra meaningful touch.

  • Do you offer bulk or corporate orders?

    Yes, we regularly handle bulk and corporate engraving orders including awards, gifts, and custom pieces. Please contact us directly for pricing and details.

🚚 Shipping & Delivery

  • What delivery service do you use?

    All orders are sent via Royal Mail Tracked Delivery, ensuring safe and reliable delivery.

  • Do you offer free delivery?

    Yes — we offer FREE UK delivery on all orders, with no minimum spend.

  • How can I track my order?

    Once your order has been dispatched, you’ll receive a tracking number via email to follow your delivery.

  • Do you ship internationally?

    Currently, we focus on UK delivery only to ensure fast turnaround times and the highest level of service.

💎 Quality, Returns & Guarantees

  • Is the photo printed or engraved?

    We use deep, precision diamond-tip engraving — never surface printing. This ensures your design is permanent, fade-proof, and will never rub off.

  • What if my item is faulty?

    If your item arrives with a manufacturing defect, we will replace it free of charge. Simply contact our team and we’ll resolve it quickly.

  • What is your return policy?

    We accept returns on non-personalised items. All personalised products are made to order, but are covered by our 30-day guarantee against defects.

  • How long do refunds take?

    Once your return is received and approved, refunds are processed within 7 working days (depending on your bank).

📞 Need Help?

If your question isn’t listed, our team is happy to help:

Detail Information
Brand Name Vorasso
Legal Entity Art Engraving
Email hello@vorasso.com
Phone 0121 236 9936
Customer Service Hours Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Workshop Address 60 Northampton Street, Birmingham, B18 6DX, United Kingdom